Electrical Safety Group Ltd’s Standard Terms and Conditions for Domestic Installations
Customer Contract:
1. Electrical Safety Group Ltd (“the Group”) shall carry out the works for the Customer’s in accordance with the Quotation which is accepted by the Customer subject to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions.The Customer acknowledges that the Group has no connection with any national or regional power supply company. Reference to “The Group” shall include all associated companies.
2. The Quotation can be accepted by the Customer within 30 days from and including the date of the Quotation provided that the Customer allows the works to be commenced within 90 days from the date of the Quotation.
3. The Group shall be entitled to sub-contract any part of its rights or duties under the contract to an associate company or approved contractor who will adhere to the same industry standards.
4. The Customer has the right to cancel this contract within 14 days (see below). In the event that the Customer cancels the contract outside the 14 day period, the Group shall be entitled to withhold the sum of up to £100 to cover its costs and expenses.
Customer Works:
5. The Customer shall ensure that an electricity supply is available to their property prior to and during the carrying out of the works.
6. Before the Group commences the works the Customer shall at the Customer’s expense obtain all consents, including building regulation and planning consents; consents from neighbours and mortgagees; consents from local and other authorities, which are necessary to enable the Group to carry out the works.
7. The Customer shall allow the Group to carry out the works during normal working hours (Monday-Friday, 8am-5pm). The Group may in its discretion agree to work outside these hours provided that the parties can agree an additional price to reflect the additional costs that the Group will incur as a result.
8. Unless otherwise agreed in writing, if asbestos or any other hazardous materials is discovered by the Group at the property whilst carrying out the works, the Group shall be entitled without liability to the Customer to suspend the carrying out of the works until the hazardous material is made safe or removed. The Customer shall at their own expense ensure that the hazardous material is removed safely, or made safe, by someone who has authority, licence and expertise to carry out such works.
9. The specification of the works shall be that set out in the Quotation unless agreed by the Group in writing.
10. Unless otherwise stated in writing within the contract the Quotation does not include:
(a) the rectification of defects in the existing electrical installation;
(b) any electrical safety devices such as residual current circuit breakers.
11. Wherever possible the Group will use existing routing for its wiring (“Flush Installation”). This may not be possible due to the condition of the property, in which case the Group reserves the right to conceal the wiring within plastic trunking or conduits which will not sit flush to existing decorations. Where flush installations are carried out, the Group undertakes to fill in holes for cables and cable runs, but does not undertake to carry out
“finish standard plastering” or to make good decorations to walls, floors or other parts of the property. The Group is not responsible for the refitting of any fixtures and fittings moved or removed during the course of the works.
12. The Group is not liable to make any alterations to the earthing which is provided by the Customer’s electricity supplier. In the event that the Group believes that any works are necessary to the earthing, the Customer agrees to arrange for these works to be carried out at its own expense prior to the Group completing the works under this contract.
Customer Price
13. The Group may quote the Customer an additional price where:
(a) the Customer requests additional or different works to those set out in the
Quotation to be carried out;
(b) rectifying any damage to the works which has been caused by the Customer or any third party not engaged by the Group. Provided that in the event that the Customer does not accept the revised Quotation, the Group shall only be liable to carry out those works that were specified on the original Quotation.
14. The price of the works incorporates any / all applicable discounts.
15. The Customer is liable to pay VAT on the price of works at the prevailing rate.
Customer Payment Terms:
16. The Group shall be entitled to receive from the Customer the deposit on account of the price of the works and shall be entitled to set off such deposit against the price of the works due from the Customer.
17. The Customer shall pay to the Group the price of the works less any deposit previously paid by the Customer forthwith upon satisfactory completion of the works unless otherwise agreed in this contract. The Customer shall sign such completion or satisfaction note and any other documentation as the Group may reasonably require.
18. If the Customer fails to make any payment on the due date then the Group shall be entitled to charge the Customer interest which shall accrue from day to day, (both before and after any judgement) on the amount unpaid at the rate of 4% above the Bank of England base rate from time to time until payment in full is made.
Customer Guarantee:
19. The Group guarantees the works (including goods and materials supplied by the Group and incorporated in the works) against defect from faulty manufacture and workmanship as follows:
(a) all installed wiring and standard (non electric) internal light switches and sockets are guaranteed for 1 years from the date on which they are handed over for the Customer’s use or otherwise noted.
(b) All work governed by part p and undertaken is covered by an independent warranty.
20. The guarantees in this clause are strictly subject to the following conditions:
(a) the goods and materials supplied by the Group have not been overloaded, misused, damaged or tampered with other than by the Group in the course of testing or otherwise
(b) the goods and materials supplied by the Group have only been used for domestic purposes.
21. If a valid claim is made by the Customer under the guarantee that the works (or any part) are defective, the Group will at its sole discretion repair or replace the defective part or parts.
22. Any claim made by the Customer must be made promptly and must include sufficient information for the Group to fully investigate the claim and the Customer must afford the Group all rights to examine the allegedly defective part of the works.
23. Nothing in these conditions reduces the Customer’s statutory rights relating to faulty or missdescribed goods.
Liability:
24. If the Group has to move or remove fixtures and fittings at the property including carpets, floor coverings and bath panels to enable it to carry out the works and such fixtures and fittings are difficult to move or remove without causing damage to the property or the fixtures and fittings themselves the Group shall first notify the Customer of this fact. If the Customer then instructs the Group to remove such fixtures and fittings the Group shall have no liability to the customer for any loss or damage caused by their removal provided that reasonable care is taken by the Group.
25. The Group shall not be liable to the Customer or deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Group’s obligations in relation to the works if the delay or failure was due to any cause beyond the Group’s reasonable control ( including but not limited to any act of God, government act, fire explosion, tempest, accident, civil commotion or industrial dispute or the discovery of hazardous material (including asbestos) at the property.
26. In the event that a fault develops which is not due to a fault in the works but in the power supply or its metering the customer agrees to deal direct with his electricity supplier to have the fault rectified.
General:
27. If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions shall not be affected.
28. The headings in the conditions are for convenience only and shall not affect interpretation.
29. The contract shall be constructed in accordance with and governed by the laws of England.
Notice of Cancellation Rights:
The Customer has the right to cancel this contract as numbered overleaf with The Group by sending or taking a written notice of cancellation to Ms Sylvia York, at The Old Mill, Norfolk, NR12 8DA within 14 days following the making of the contract.
The customer may use the cancellation form provided if he/she wishes.
Electrical Safety Group Ltd – “Safety+” Service Agreement
Overview:
The “Safety+” service is a complimentary benefit provided to our customers, offering assistance with electrical issues within your home. Please note that this service is not a guarantee and does not constitute a contractual obligation.
Service Inclusions:
- Assistance with Electrical Issues: Support for electrical problems related to wiring and fixtures installed by Electrical Safety Group Ltd.
- Customer Helpline: Access to our dedicated helpline for guidance and advice.
Service Limitations:
- Non-Guaranteed Response Times: While we aim to address issues promptly, we do not guarantee same-day or next-day call-outs.
- Scope of Service: This service is limited to electrical systems and fixtures installed by Electrical Safety Group Ltd. It does not cover:
- Repairs or maintenance of systems installed by third parties.
- Issues arising from unauthorised modifications or DIY work.
- Damage caused by external factors such as flooding, fire, or structural issues.
- Access to Property: It is your responsibility to provide access to your property for us to perform the necessary assessments or work. If we are unable to gain access after multiple attempts, we may discontinue the service.
Exclusions:
- Design or Pre-Existing Faults: The service does not cover faults existing prior to the agreement or those resulting from design flaws.
- Third-Party Work or Accidental Damage: Repairs needed due to damage caused by you or third parties are not included.
- Consequential Loss: We are not liable for any loss or damage to property caused by system failures, such as damage from water leaks.
- Normal Insured Risks: The service does not cover repairs for faults or damage caused by events like freezing weather, subsidence, accidents, fire, lightning, explosion, flood, or storm. You should ensure your household insurance covers these risks.
Service Availability:
The “Safety+” service is available for domestic properties within the areas we serve. If your property is outside our service area, we will inform you accordingly.
Agreement Duration:
This service is provided for the term stated in your documentation or until you choose to discontinue it. You may cancel the service at any time. We will notify you of any changes to the terms and conditions or service availability.
Commencement of Service:
The service begins upon completion of your installation works and payment for the services rendered.
Cancellation:
We may discontinue the service if:
- We have been provided false information.
- We identify issues during safety inspections.
- We are unable to source necessary parts to maintain your system safely.
- Circumstances arise (including health and safety issues) that make it inappropriate to continue the service.
Spare Parts:
If we do not have the required spare parts on hand, we will make reasonable efforts to obtain them promptly. We may use approved alternative parts or parts reconditioned by the original manufacturer.
Included labour & Like -for-Like Parts:
We provide up to 1.5 hours of labour at no charge for diagnosing and assessing your electrical system, which includes like-for-like replacements for parts originally installed by us. This allowance does not include any upgraded or different parts outside the original specifications. If additional labour or non-like-for-like parts are required, we will provide you with a quote and obtain your approval before proceeding.
Third-Party Rights:
This service is for your benefit and cannot be transferred to others without our agreement. If we agree to transfer the service, the new property will be subject to a full periodic inspection at the company’s published cost at the time of the application.
Our Responsibilities:
We will make reasonable efforts to meet our responsibilities under this service within a reasonable time, unless circumstances beyond our control prevent us from doing so.
Customer Information:
For assistance or inquiries, please contact us at:
- Helpline: 0808 1446661
- General Inquiries: 01603 721520
Legal Rights:
This service does not affect your legal rights under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982. For advice about your rights, you can contact a Citizens Advice Bureau or Trading Standards department.
By accepting this service, you acknowledge and agree to the terms outlined above.
