Electrical Safety Group Ltd’s Standard Terms and Conditions for Domestic Installations

Customer Contract:

1. Electrical Safety Group Ltd (“the Group”) shall carry out the works for the Customer’s in accordance with the Quotation which is accepted by the Customer subject to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions.The Customer acknowledges that the Group has no connection with any national or regional power supply company. Reference to “The Group” shall include all associated companies.

2. The Quotation can be accepted by the Customer within 30 days from and including the date of the Quotation provided that the Customer allows the works to be commenced within 90 days from the date of the Quotation.

3. The Group shall be entitled to sub-contract any part of its rights or duties under the contract to an associate company or approved contractor.

4. The Customer has the right to cancel this contract within 14 days (see below). In the event that the Customer cancels the contract outside the 14 day period, the Group shall be entitled to withhold the sum of up to £100 to cover its costs and expenses.

Customer Works:

5. The Customer shall ensure that an electricity supply is available to their property prior to and during the carrying out of the works.

6. Before the Group commences the works the Customer shall at the Customer’s expense obtain all consents, including building regulation and planning consents; consents from neighbours and mortgagees; consents from local and other authorities, which are necessary to enable the Group to carry out the works.

7. The Customer shall allow the Group to carry out the works during normal working hours (Monday-Friday, 8am-5pm). The Group may in its discretion agree to work outside these hours provided that the parties can agree an additional price to reflect the additional costs that the Group will incur as a result.

8. Unless otherwise agreed in writing, if asbestos or any other hazardous materials is discovered by the Group at the property whilst carrying out the works, the Group shall be entitled without liability to the Customer to suspend the carrying out of the works until the hazardous material is made safe or removed. The Customer shall at their own expense ensure that the hazardous material is removed safely, or made safe, by someone who has authority, licence and expertise to carry out such works.

9. The specification of the works shall be that set out in the Quotation unless agreed by the Group in writing.

10. Unless otherwise stated the Quotation does not include:
(a) the rectification of defects in the existing electrical installation;
(b) any electrical safety devices such as residual current circuit breakers.

11. Wherever possible the Group will use existing routing for its wiring (“Flush Installation”). This may not be possible due to the condition of the property, in which case the Group reserves the right to conceal the wiring within plastic trunking or conduits which will not sit flush to existing decorations. Where flush installations are carried out, the Group undertakes to fill in holes for cables and cable runs, but does not undertake to carry out
“finish standard plastering” or to make good decorations to walls, floors or other parts of the property. The Group is not responsible for the refitting of any fixtures and fittings moved or removed during the course of the works.

12. The Group is not liable to make any alterations to the earthing which is provided by the Customer’s electricity supplier. In the event that the Group believes that any works are necessary to the earthing, the Customer agrees to arrange for these works to be carried out at its own expense prior to the Group completing the works under this contract.

Customer Price

13. The Group may quote the Customer an additional price where:
(a) the Customer requests additional or different works to those set out in the
Quotation to be carried out;
(b) rectifying any damage to the works which has been caused by the Customer or any third party not engaged by the Group. Provided that in the event that the Customer does not accept the revised Quotation, the Group shall only be liable to carry out those works that were specified on the original Quotation.

14. The price of the works incorporates any / all applicable discounts.

15. The Customer is liable to pay VAT on the price of works at the prevailing rate.

Customer Payment Terms:

16. The Group shall be entitled to receive from the Customer the deposit on account of the price of the works and shall be entitled to set off such deposit against the price of the works due from the Customer.

17. The Customer shall pay to the Group the price of the works less any deposit previously paid by the Customer forthwith upon satisfactory completion of the works unless otherwise agreed in this contract. The Customer shall sign such completion or satisfaction note and any other documentation as the Group may reasonably require.

18. If the Customer fails to make any payment on the due date then the Group shall be entitled to charge the Customer interest which shall accrue from day to day, (both before and after any judgement) on the amount unpaid at the rate of 4% above the Bank of England base rate from time to time until payment in full is made.

Customer Guarantee:

19. The Group guarantees the works (including goods and materials supplied by the Group and incorporated in the works) against defect from faulty manufacture and workmanship as follows:
(a) all installed wiring and standard (non electric) internal light switches and sockets are guaranteed for 1 years from the date on which they are handed over for the Customer’s use or otherwise noted.
(b) All work governed by part p and undertaken is covered by an independent warranty.

20. The guarantees in this clause are strictly subject to the following conditions:
(a) the goods and materials supplied by the Group have not been overloaded, misused, damaged or tampered with other than by the Group in the course of testing or otherwise
(b) the goods and materials supplied by the Group have only been used for domestic purposes.

21. If a valid claim is made by the Customer under the guarantee that the works (or any part) are defective, the Group will at its sole discretion repair or replace the defective part or parts.

22. Any claim made by the Customer must be made promptly and must include sufficient information for the Group to fully investigate the claim and the Customer must afford the Group all rights to examine the allegedly defective part of the works.

23. Nothing in these conditions reduces the Customer’s statutory rights relating to faulty or misdescribed goods.


24. If the Group has to move or remove fixtures and fittings at the property including carpets, floor coverings and bath panels to enable it to carry out the works and such fixtures and fittings are difficult to move or remove without causing damage to the property or the fixtures and fittings themselves the Group shall first notify the Customer of this fact. If the Customer then instructs the Group to remove such fixtures and fittings the Group shall have no liability to the customer for any loss or damage caused by their removal provided that reasonable care is taken by the Group.

25. The Group shall not be liable to the Customer or deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of the Group’s obligations in relation to the works if the delay or failure was due to any cause beyond the Group’s reasonable control ( including but not limited to any act of God, government act, fire explosion, tempest, accident, civil commotion or industrial dispute or the discovery of hazardous material (including asbestos) at the property.

26. In the event that a fault develops which is not due to a fault in the works but in the power supply or its metering the customer agrees to deal direct with his electricity supplier to have the fault rectified.


27. If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions shall not be affected.

28. The headings in the conditions are for convenience only and shall not affect interpretation.

29. The contract shall be constructed in accordance with and governed by the laws of England.

Notice of Cancellation Rights:

The Customer has the right to cancel this contract as numbered overleaf with The Group by sending or taking a written notice of cancellation to Ms Sylvia York, at The Old Mill, Norfolk, NR14 6LH within 14 days following the making of the contract.

The customer may use the cancellation form provided if he/she wishes.

“Safety +” offers expert care for your home electrics:

What the agreement provides

Our promise to you
We aim to provide a safe, high-quality service to repair and maintain the equipment included in this agreement. If you have any questions or complaints about your agreement, please contact us on 0808-1446661

Summary of your agreement:

What the agreement provides:
* Labour and parts* for repairs (only on parts that we have installed)
* No limit to the number of call-outs to carry out work included in your agreement.
* Priority service (every day of the year).
* Getting to your system (where shown).
* A  free customer helpline.
* Advice about your system from our engineers.
* 15% loyality discount on any required works that are not covered by this agreement.

What is included:

1. Home Electrical Care
This service is for maintaining and repairing electrical wiring and electrical fixtures and fittings inside your home, that we have installed.
It is for:
* the fixed electrical wiring system (inside your home and inside outbuildings as long as it has been correctly installed); and
* fuse boxes, light switches, wall sockets, light fittings and circuit breakers.

This service includes:

* labour up to a maxium of 2 hours on-site and parts* for repairs; if we cannot rectify the fault with the free period of 2 hours, we will advise you as soon as we may be aware and before you enter into any costs that may be incured
* If covered we will fit standard replacement parts, for example, we will replace a brass light switch with a standard equivalent such as a white plastic switch; and *only where we have originally installed the parts

B. What is not included:
Under Home Electrical Care
* Repairing controls, pumps, detectors, timers, transformers and programmers.
* Repairing or replacing the mains supply.
* Repairing the power supply between your home and the outbuildings on your property.
* Parts that the Electrical Safety Group has not installed and or do not form part of any of the original paid for installation works
Please also see ‘General exclusions’.

General exclusions:

The Electrical Safety Group “safety +” agreement does not include the following:

  1. Design or existing faults or any work that we have not completed.
  2. The cost of repairs needed because of design faults (unless we are responsible), or faults which existed before you entered into the agreement and which could not be identified on initial inspection using reasonable care and skill.
  3. Third-party work or accidental damage
  4. The cost of repairs relating to damage caused by you or someone else.

Consequential loss

Unless we are responsible for it, loss or damage to property caused by the system breaking down or a system failure (for example, damage caused by water leaks).
If we have to dig on your property, we will fill in any holes and leave the surface level but we will not necessarily replace the original surface or construction. Any redecoration that may be needed following our work is your responsibility, unless we have been negligent.

Normal insured risks:

The cost of repairing faults or damage caused by freezing weather conditions subsidence, structural repairs, accident, fire, lightning, explosion, flood or storm. The cost of repairing damage caused by changes to, or problems with, the gas, electricity or water services. You should check your household insurance to make sure you have enough cover for these risks. * Improvements including work that is needed to bring your system up to current standards. Examples of improvements include system upgrades, such as replacing parts which do not meet current standards, and replacing working items with improved models. (These are examples only, not a complete list.)
* Replacing or repairing decorative or other parts which do not affect how the system or appliance works.
* Resetting controls (for example, thermostats and programmers following wintertime or summertime changes and powercuts).
* Repairing faults if we have told you permanent repairs or improvements are needed to make sure your system works properly. We will only tell you this if, in our expert opinion, it is necessary.
* Removing asbestos associated with repairing the appliance or system. When you have had any asbestos removed, you must provide us with a clean-air certificate before we will do any further work at your property. By law, the person who removes the asbestos must give you a clean-air certificate.
* Cash alternatives for repair or maintenance.
* Repairing any damage caused by our work or redecorating, unless we or our agents have been negligent or broken this agreement.

About your agreement:

Domestic use

The Electrical Safety Group “Safety +” agreements is only applicable for domestic use inside your home. If you own a domestic property which you let out, this agreement will not be valid.

Service coverage:

There are a few areas of Great Britain where The Electrical Safety Group “Safety +” agreements are not provided. If this affects you, we will tell.

Period of agreement:

Your agreement runs for the term stated on your paperworkor until you tell us that you would like to cancel, or if we cancel the agreement (see ‘Cancellation’). You may cancel the agreement at any time. We will write to you to tell you about any changes to the terms and conditions or prices.
We may also cancel the agreement at any time, as long as we give you reasonable notice of this.

Start date:

Your agreement begins when we sign off your installation works and or we have finished your installation and the works undertaken have been paid for.


We will cancel your agreement if:
* we have given false information;
* we find something wrong at the safety inspection;
* we are not reasonably able to find parts to keep your system or appliance working safely; or
* circumstances arise (including health and safety issues) which make it inappropriate for the contract to continue.

* We find that a 3rd party has undertaken works.

Spare parts:

If we do not carry the spare parts your repair needs on the day, we use a central stock of parts, which means we can get hold of most items the following working day. Otherwise, we will do all we reasonably can to find parts from our suppliers. We may use approved alternative parts or parts that have been reconditioned by the original manufacturer.


One of our engineers will usually carry out the work. In some cases we may authorise a suitably qualified contractor to carry out the work.

Getting to your system:

Our cost of getting to your system (materials and labour) is included up to £250.00 (including VAT) for each job, for example, wiring buried in walls.

Gaining access to your property:

It is your responsibility to let us into your property. If we cannot gain access to your property to carry out the necessary work, we will tell you and arrange another appointment. If, after several attempts, we still cannot gain access, we may cancel your agreement. We will tell you in writing if this is the case.

Third-party rights:

Nobody other than you will be able to benefit from this agreement, which cannot be passed to someone else without our agreement. If we agree to transfer this agreemnt to someone else the property concerned will be first subject to a full periodic inspection at the company’s published cost at the time of the application being received. The inspection will be carried out by one of our qualified electricians after new occupancy of the property. The company will then make a decision as to the benefits applicable.

Our responsibilities:

We will meet our responsibilities under this agreement within a reasonable time unless it is impossible for us to do this because of circumstances outside our reasonable control.

Customer information:

Useful phone numbers
If you have a breakdown telephone 0808 1446661. For all other questions, or if you are, you should contact us on 01603 721520.


Any guarantees do not affect your legal rights under the Sale of Goods Act 1979 and Supply of Goods and Services Act 1982. You can get advice about your rights from a citizens advice bureau or trading standards department.