EU Data Protection Directive (95/46/EC) and the subsidiary directives as implemented by English Law by the Data Protection Act 1998
All personal data and/or sensitive personal data (as defined by the Data Protection Act 1998
Companies from time to time within Our group together with our and each company’s officers, employees licensees agents distributors consultants contractors (including data processing agencies (“processors”)), suppliers and certain selected third party organisations including our licensees.
Electrical Safety Group Ltd (Company No. 03801775) whose registered office is at Energy House, Rackheath Industrial Estate, Norwich, Norfolk, NR13 6LH
the person company or party who uses Our Site
2.1 This Site is owned and operated by Us and accessible at the above Site URLs
2.2 We are the controller of all Personal Information collected on this Site
2.4 We will only use the Personal Information that We collect about You in full compliance with the Directives and will continue to ensure that Our policies and practices comply in all respects with any future laws and regulations in relation to Your privacy
2.6.1 You may from time to time have the option to subscribe to various marketing services which We offer relating to promotional information about Our services marketing information and news that We consider may be of interest to You.
2.6.2 If You inform Us that You no longer wish Us to contact You for any one or all of the reasons stated above then We will cease contacting You although You acknowledge that this may prevent Us from providing the services to You or inhibit the quality of service provided to You.
2.6.3 If You would like to change your preferences for contacts from Us or other members of the ESG Network You can let Us know by contacting Us by using the methods listed below.
or by writing to Us at the address above.
3. YOUR CONSENT AND ACKNOWLEDGEMENT:
4. YOUR PERSONAL INFORMATION:
4.1 We gather Personal Information such as contact names, contact information including e-mail addresses postal addresses telephone numbers mobile or otherwise website addresses, demographic information such as postcodes, preferences and interests, other information relevant to customer surveys and/or offers and any additional comments or enquiries (whether by completion of our Contact Form or message portals or otherwise) that You provide voluntarily when You contact Us by e-mail or telephone. The web server may also collect data pertaining to every visitor including the IP address the length of time spent on the Site and the pages accessed when visiting the Site
4.2 Our main aim in gathering Your Personal Information is to provide You with a customised and better service
4.3 We will process all the Personal Information We collect and hold on You fairly and in accordance with applicable law and We will fully respect Your rights interests and fundamental freedoms with regard to Your Personal Information
4.4 We will only collect record share process and store Personal Information which is needed to:
(a) fulfill Our contractual obligations towards You and Our business partners as may exist from time to time within the ESG Network and/or
(c) serve Our legitimate business interests such as administration and related internal record keeping or marketing, improving our products and services or to comply with legal requirements and/or
(d) respond to Your e-mailed or telephoned questions enquiries and requirements that You may have and/or
(e) send you information about our products and/or services marketing information and news relating to new products and/or services or improvements or special offers other promotions and offers and information which we consider may be of interest to you:-
a. by electronic means where you contact us and ‘opt in’ via tick box or otherwise to receive the same and/or where you purchase the same from Us and unless you subsequently ‘opt out’; and/or
b. by non-electronic means that we consider may be of interest to You unless you ‘opt out’ via tick box or otherwise
(f) contact You for market research purposes by telephone or ordinary mail unless you ‘opt out’ or by email or fax if you ‘opt in’ via tick box or otherwise to receive the same and/or where you purchase the same from Us and unless you subsequently ‘opt out ‘
4.5 We may also use aggregate Personal Information and statistics for the purposes of customising the Site according to your interests and/or monitoring Site usage in order to help Us develop the Site and Our service and may provide such aggregate and anonymised Personal Information to third parties
4.6 If You inform Us that you no longer wish Us to contact You for any one or all of the reasons stated above in this clause 4.4(a) to (f) inclusive then We will cease contacting You although You acknowledge that his may prevent Us from providing the Site or products and/or services to You
4.7 If We record or monitor telephone calls to and from You for staff training and quality control purposes We will first inform You that such recording and monitoring is taking place and the related purpose
5. SHARING OF PERSONAL INFORMATION:
5.2 We will not share with sell lease or otherwise distribute your personally identifiable Personal Information to any third party organisations outside of the ESG Network without first obtaining Your permission to do so. In particular, we will not release your Personal Information to any authorised direct marketing agents without first obtaining your prior consent
5.3 Whilst We do not currently transfer outside of the European Economic Area (“EEA”) Personal Information that we hold about you, We may do so in the future if We first inform You of the same. Accordingly, you agree and acknowledge that:-
(a) we may transfer personal information about You to any member or members of the ESG Network outside of the EEA for the purpose of fulfilling our contractual obligations with You; and
(b) some countries where other facilities or companies or third party organisations are situated may have no data protection legislation or laws which are less rigorous than the legislation introduced by the Member States of the European Union and the EEA; and
(c) in the event that we need to transfer your personal information to any member or members of the ESG Network outside of the EEA for the sole purpose of fulfilling our contractual obligations we will use reasonable endeavours to procure (but cannot guarantee) that such companies or third party organisations give binding contractual undertakings in order to ensure that Your rights with regards to any such processing and Your personal information will remain adequately protected.
5.4 If we need Your further specific and express consent to do so we will obtain it before transferring any personal information.
5.5 We will not share Your Personal Information with any third party organisations outside of the ESG Network without first obtaining Your permission to do so
5.8 If in the future a third party organisation acquires Us or substantially all of Our assets whether by merger acquisition reorganisation or otherwise You acknowledge and agree that Your Personal Information may well be one of the transferred assets
5.9 Save for that stated above we do not transfer share or disclose (for profit or otherwise) personal information You have submitted to Us in connection with Our on or off-line activities to third parties outside the ESG Network.
6.2 A cookie is an alphanumeric identifier which We transfer to Your hard drive through Your web browser when You visit Our Site
6.3 Cookies may also be used to compile aggregate Personal Information about the areas of our Site which are visited most frequently. This aggregate Personal Information can be used to enhance the content of our Site and make Your use of it easier
6.4 If You wish to remove Our cookie You may configure Your browser to do so. However if You do so You acknowledge that You may not be able to use certain features on our Site
6.5 To remove cookies from Your web browser or to obtain further details on cookies including information on persistent and session cookies please go to www.allaboutcookies.org/manage-cookies/
7. PROTECTION OF YOUR PERSONAL INFORMATION:
7.1 The internet is not a secure medium and We cannot absolutely guarantee the security of Your personal information
7.3 Further our Site and associated databases are protected by certified firewalls and 128 bit encryption SSL in order to protect your personal information from access by unauthorised persons and against unlawful processing. The Site uses the latest technology with full backups. Password protection is provided for all registered users of this Site. All outgoing and incoming email is scanned for viruses.
7.4 Password protection is provided for any registered users of the Site.
7.5 All outgoing and incoming email is scanned for viruses
7.6 The ESG Network expects the same high standards of security and confidentiality of any processors agents or contractors We use to process data for Us
8. YOUR RIGHTS – ACCESSING UPDATING AND RETENTION OF PERSONAL INFORMATION:
8.1 We will employ effective procedures and safeguards to ensure that the Personal Information We hold on You are adequate relevant and not excessive in relation to the purposes for which they were obtained as well as accurate and up-to-date
8.2 Retention periods are in place to ensure that Personal Information is only stored whilst it is required for the purposes in question or to meet administrative legal or regulatory requirements. Where Personal Information is no longer required We will ensure that they are disposed of in a secure manner
8.3 You have the right to see all the Personal Information We hold on You. Should You wish to have access to all or a particular part of Your Personal Information please contact email@example.com Such access will be granted in accordance with the requirements of national legislation and subject to any discretionary allowance for Us to make a charge payable by You to cover Our administration costs incurred in providing You with such Personal Information. Such payment is to be made on application for access to Your Personal Information and is to be no more than the maximum stipulated by national legislation if applicable. The information will be forwarded to You within an appropriate period of time in accordance with national legislation but in any event no more than forty (40) days from the date of such request for access
8.4 Where any discrepancies are discovered following Your enquiry We will take immediate steps to validate and where appropriate correct Our records to ensure that Your Personal Information is accurate and kept up-to-date
8.5 We will confirm the actions taken in writing to You within an appropriate period of time in accordance with national legislation but in any event no more than 40 days after receiving Your request to amend our records
9. LINKS TO THIRD PARTY WEBSITES:
9.1 The Site may from time to time include links to third party internet websites which are controlled and maintained by others
9.2 These links are included solely for Your convenience and do not constitute and endorsement by Us of the websites linked or referred to including the services featured on those websites nor do We have any control over or knowledge of any privacy practices or content of any such websites
9.3 We have not reviewed these third party websites and do not make any representations regarding the availability content or accuracy of materials on such websites
9.4 If You decide to access third party websites through links on the Site You do so at Your own risk
9.5 Your use of third party websites is subject to any privacy policies of those websites which You should read immediately prior to submitting Personal Information to those websites
© 2008 Electrical Safety Group Ltd
All rights reserved.